At Zeiit Traders, we prioritize customer satisfaction in every transaction, and our refund policy is designed to ensure a hassle-free experience for our valued clients. Our refund policy extends for a duration of three days from the date of purchase and applies specifically to cases involving damage or missing materials.

Customers are eligible for a refund within the stipulated three-day period if they receive materials that are damaged upon arrival or if there are any discrepancies such as missing items in their order. In such instances, we require customers to promptly contact our dedicated customer service team at [email protected] , providing essential details such as the order number and a clear description of the issue.

Our committed team will expedite the review process and respond to refund requests within 48 hours. Upon approval, customers will receive a confirmation email, and the refund will be processed to the original payment method within the subsequent three business days. Alternatively, for missing materials, we will swiftly arrange for their replacement after a thorough verification process.

It’s important to note that our refund policy solely pertains to damaged goods or instances where materials are missing from the original order. We do not offer refunds for circumstances unrelated to product integrity. Additionally, customers must return any damaged items within the specified timeframe for their refund or replacement to be processed.

We understand that in the construction materials industry, prompt resolution is crucial. Therefore, our policy ensures that missing materials are promptly supplied once we conduct a comprehensive check to verify the reported discrepancies.

Zeiit Traders is committed to maintaining transparency and fairness in all our transactions. We appreciate our customers’ trust in choosing us for their construction material needs, and our refund policy is a testament to our dedication to providing high-quality service. While our refund window is limited to three days, our commitment to customer satisfaction is unwavering, and we encourage customers to reach out with any concerns or issues for prompt resolution.

By abiding by these terms, we aim to foster a positive and trust-driven relationship with our customers, ensuring that their experience with Zeiit Traders is not only efficient but also exceeds expectations. We remain steadfast in our commitment to delivering top-notch construction materials and unparalleled service to our valued clientele.